Privacy policy
We attach the utmost importance to protecting your personal data. This Privacy Policy is intended to inform you about how your personal data is processed and used, as well as your related rights.
Who are we?
In this Privacy Policy, “VAGANET”, “we”, “us” and “our” refer to the VAGANET Group and/or one or more of its member companies that may process your personal data. Each member company of the VAGANET Group is a separate legal entity. The data controllers responsible for processing your personal data are one or more of the member companies listed here.
What personal information do we collect?
Your personal data is generally collected from various sources, including our website, email, telephone and in-person interactions at events. We also collect personal data through our interactions with you.
Website:
- Document downloads
- Surveys/questionnaires
- Enquiries and customer feedback
- Cookies (please refer to our
- Cookie Policy)
- Knowledge cycles
- Quick assessments
- ERP/CRM analysisRM
Emails:
- Newsletters
- Invitations
- Customer satisfaction surveys
Telephone:
- Customer contact requests
- Enquiries
- Customer satisfaction interviews
In person: :
Meetings at events and trade fairs
Depending on the source, we collect information such as your first name, last name, telephone number, email address, company name, job title and other business contact details. If you contact us, we will also collect any information you provide.
We maintain records of traffic data automatically collected by our server, such as your IP address, the URL visited before accessing our website, and the other pages you visit. Website statistics, such as the most frequently visited pages and visit frequency, are also collected. Please note that we cannot identify an individual from traffic data or website statistics unless you log in to your account on the website.
Why do we process your personal data?
Collecting your personal data is essential to ensuring that our services operate properly and to providing you with the best possible experience. In addition, your data is processed for various purposes, as outlined below.
When processing your personal data, we rely on one or more of the following legal bases:
- The processing is necessary to enter into or perform a contract with you;
- Compliance with a legal obligation;
- Our legitimate interests in operating, developing and improving our business, products and services efficiently and lawfully;
- Your consent.
Personal data relating to your business contacts may be used for purposes such as:
- Managing our contractual relationship;
- Developing our services (identifying customer needs, improving service delivery and learning how to manage customer relationships, including sending questionnaires and surveys and requesting feedback from existing customers);
- Analysing and assessing the effectiveness of business interactions;
- Performing data analysis on business operations to monitor and improve business performance and the customer experience;
- Administering and managing IT systems, websites and applications;
- Providing information about similar products and services.
We may also use your personal data to:
- Provide the products or services you have requested;
- Respond to any enquiries about our services;
- Market our products and services;
- Comply with legal requirements.
We will only use your personal data for the purposes set out in this Policy, for purposes reasonably compatible with the original purpose for which it was collected, or where another legal basis permits further processing.
Security
We are committed to ensuring the highest levels of security for your personal data. We protect your information by implementing appropriate technical and organisational measures to prevent unauthorised or unlawful processing, as well as accidental loss, destruction or damage.
VAGANET actively monitors its IT and communication systems using various automated tools. This monitoring is primarily intended to protect VAGANET, its employees, customers and business partners.
Marketing
Your personal data may be used for marketing purposes, including any communications relating to VAGANET’s products and services. Where your explicit consent is legally required to receive marketing communications, we will only send you such communications if you have given your consent.
The contact details of individuals included in our marketing lists are retained until they unsubscribe. If you unsubscribe, we may retain limited information sufficient to identify you in order to ensure that your unsubscribe request is respected.
You may contact us at any time to request that we stop sending you marketing communications. If you wish to unsubscribe from mailing lists or subscriptions, you can also use the “Unsubscribe” option provided in each email. This allows you to stop receiving all communications or specify the types of communications you no longer wish to receive.
Sharing your information
Any company that purchases or acquires our assets, or any company whose structure or business activities we acquire;
Service providers and subcontractors who process personal data on our behalf, in accordance with our instructions and the terms of the relevant contract;
The competent authorities.
In addition, your personal data may be shared for the following purposes:
To comply with our legal obligations;
To respond to legitimate requests from public authorities;
To obtain legal advice from external lawyers and other professional advisers;
To establish, exercise or defend against any potential, actual or threatened legal claim;
To protect VAGANET, your vital interests or those of another person.
We ensure that appropriate measures are in place to maintain a high level of security and confidentiality when sharing personal data. If personal data is transferred outside the European Union, additional measures will be taken in accordance with the General Data Protection Regulation (GDPR).
Your rights
As a data subject, you have the following rights:
The right to access and obtain a copy of your personal data;
The right to request the rectification of personal data concerning you that is inaccurate or outdated;
The right to have your personal data transferred to another company;
The right to restrict or object to the processing of your personal data;
The right to request the erasure of your personal data.
The exercise of these rights may vary depending on the type of data concerned and the legal basis on which VAGANET processes your personal data.
To exercise your rights, please contact contact@vaganet.fr – contact@kleria.net. You may also exercise these rights by sending a signed letter accompanied by a copy of your official identification document to:
VAGANET SAS
We will respond to your requests in accordance with applicable legislation and our internal policies. We may ask you for additional information to verify your identity.
In exceptional cases, where we consider your request to be manifestly unfounded or excessive, reasonable fees may be charged. We will inform you of any applicable fees in advance.
If you have consented to the processing of your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before the withdrawal. If we are legally required to retain your personal data, it will not be processed further and will only be kept for the period required by law.
We respect your privacy and attach great importance to the information you provide to us. In preparing this Privacy Policy, we have taken your privacy rights into account. If you believe that the processing of your personal data does not comply with applicable requirements, please contact us. We will do our best to address your concerns. You also have the right to lodge a complaint with the competent supervisory authority. Contact details for data protection authorities in the European Union are available here.
Transfers outside the EU
Before transferring personal data outside the European Union, we ensure that the recipient country or company provides appropriate safeguards for the processing of the transferred personal data and that data subjects have enforceable rights and effective legal remedies.
Cookies
The pages of our website use cookies (small text files placed on your device). We also use tracking pixels to help us deliver cookies and collect data about usage and performance. Our website may include tracking pixels and cookies from third-party service providers. You can manage cookies using various tools, including your browser settings.
Other websites
Please note that if you click on a link on this website that takes you to another website, this Policy will no longer apply. We are not responsible for how other websites handle your information. The use of your information by the owner of another website should generally be governed by that website’s own Privacy Policy, which we encourage you to read carefully.
Data retention period
We will retain your personal data only for as long as necessary to fulfil the purposes set out in this Policy or as required by law. As a general rule, this means that we will retain your personal data for the period specified in our personal data retention schedule, in accordance with applicable legislation.
Changes to this Policy
This Privacy Policy is reviewed regularly. Whenever we make changes to this Policy, we will update the “last updated” date. We encourage you to review this Policy periodically to understand how VAGANET processes your personal data.
Contact us
If you have any questions about this Privacy Policy or how we process your personal information, please contact the local Data Protection Officer at: contact@vaganet.fr – contact@kleria.net to receive assistance in your local language.
Address:
VAGANET Group
08 Rue des Frères Caudron,
78140 Vélizy-Villacoublay, France
Contacts
Le Délégué à la Protection des Données de la société VAGANET Group est Khalil GHACHEM : khalil.ghachem@vaganet.fr
Email addresses
contact@vaganet.fr – contact@kleria.net